Small and medium-sized enterprises (SMEs) need reliable and affordable video conferencing and collaboration solutions to ensure effective communication and teamwork, especially with remote work becoming more prevalent.
To address this need, a variety of video conferencing and collaboration tools are available, each with unique features and pricing plans. This week on Tech Tuesday, we’ll explore the top 8 video conferencing and collaboration tools for SMEs and their pricing plans.
Organisations can combine ipSCAPE’s cloud communication platform with Microsoft Teams, which offers robust video conferencing capabilities, to establish a collaborative contact centre. By utilising Microsoft Teams as their Unified Communication solution, organisations can promote team collaboration among back office and contact centre staff members using their preferred communication channels, such as video, chat, or call.
With Contact Directory, employees can conveniently access their Microsoft contacts by typing in the contact’s name, and search results will be displayed. The Contact Directory feature will be launched in June, while ipSCAPE’s cloud contact centre solution is currently available and suitable for industries such as Financial Services, Retail, and Utilities.
Zoom video communications
Launched in Australia and New Zealand in early 2023, Zoom Contact Center is an omnichannel cloud contact centre solution that unites the customer and employee experience and can help businesses achieve and retain a competitive edge. With Zoom Contact Center, you can connect with customers across multiple channels like voice, video, chatbot, web chat, and text, all on one seamless platform.
This product integrates with other Zoom features, including video conferencing and Zoom Phone, to take customer engagement to the next level. With real-time analytics and reporting tools, you can track customer interactions and agent performance, increasing efficiency, cost savings, and, most importantly, customer satisfaction.
Pricing: To find the right Zoom Contact Center pricing plan for you, head to https://zoom.us/pricing/zoom-contact-center
BlueJeans by Verizon
BlueJeans by Verizon is a cloud-based conferencing solution designed for the hybrid workplace. It features high-definition video and audio, screen sharing, recording, end-to-end encryption, and integrations with collaboration tools like Microsoft Teams, Slack, and Trello.
BlueJeans Studio is an event and live stream creation platform built for the age of digital content production, allowing companies to create unique virtual experiences for employees, shareholders, customers, and communities.
Pricing: The BlueJeans Basic plan, released in March 2023, includes unlimited free meetings for groups of up to 25 people, integrated computer vision techniques for Virtual Background experiences, on-the-fly lighting adjustments, and Auto-Camera Framing.
Google Meet is a video conferencing solution that integrates with Google Workspace. Its features include screen sharing, real-time captions, and live streaming.
Pricing: Its pricing plans range from free to $25 per user per month for enterprise-level features such as advanced security and management tools.
Cisco Webex is a cloud-based video conferencing and collaboration tool that offers a range of features, such as screen sharing, recording, and virtual backgrounds.
Pricing: Its pricing plans range from free to $29.95 per host per month for advanced features such as custom branding and analytics.
GoToMeeting is a video conferencing platform that offers screen sharing, recording, and other features.
Pricing: Its pricing plans range from $12 per organiser per month to $16 per organiser per month for advanced features such as transcription and drawing tools.
Skype is a widely used video conferencing and messaging platform that offers free and paid plans. Its features include screen sharing, recording, and live subtitles.
Pricing: Its pricing plans range from free to $7 per user per month for business features such as advanced call routing and management tools.
Slack is a messaging and collaboration tool that includes video conferencing capabilities. Its features include screen sharing, recording, and integrations with other tools such as Google Drive and Trello.
Pricing: Its pricing plans range from free to $15 per user per month for advanced features such as single sign-on and compliance exports.
The pricing for these solutions can vary depending on various factors, such as the deployment model, licensing options, and specific features required. To obtain up-to-date pricing information, it is recommended that you visit specific websites or contact their sales team directly.