TechnologyOne CEO Ed Chung waves goodbye to costly ERP software implementations with new model

“We’re going to change the world just like Salesforce did with SaaS. This isn’t like consulting because we’re packing it up as a service, pre-configured.”

Mr Chung said the company would be the only ERP software player in the world (it competes with big businesses like SAP, Oracle and Workday) to do this because of its focus on only six verticals – education, local councils, state and federal government, health and community services, financial services and asset and project intensive industries. Plus, it operates an in-house consulting practice.

He said it was common for ERP implementations for big businesses to take multiple years.

TechnologyOne’s process typically took six months, he said, but having trialled its new SaaS+ model with a few new customers, it was confident this timeline could be reduced to 16 weeks on average.

Mr Chung said his ultimate goal was to reduce the rollout time to 30 days.

“We’re saving customers two months, and most of those 16 weeks is spent training them how to use it,” he said.

As well as launching SaaS+, TechnologyOne will demonstrate its new App Builder service – a no-code tool set due to launch in 2024, which lets its customers easily build new applications on top of TechnologyOne’s software, without needing to know how to code.

It will also operate an app store in which people can develop and publish applications, which can be bought by other TechnologyOne customers. Businesses like Atlassian and Salesforce have similar app marketplaces.

“Any smart business analyst can now write their own software,” Mr Chung said.

SaaS+, App Builder and TechnologyOne’s Digital Experiences Platform (DXP) for local governments and education clients, aimed at helping them give rate payers and students a better experience, will enable TechnologyOne to continue to double its revenue every five years, Mr Chung said.

“Our legacy as a company has always been the ability to transform and innovate. We have doubled in size every five years and are well on track to surpass our current target $500 million of ARR [annual recurring revenue] by 2026,” he said.

“[This] is the future of TechnologyOne – our vision for how we’ll re-engineer our business to innovate for our customers, with a clear path to once again doubling in size over the years ahead.”

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