British Airways flights were hit by major disruption on Friday evening after the airline suffered what it said were “significant technical issues”.
A number of flights due to depart from London Heathrow were delayed or cancelled, according to the airport’s departures board, and videos posted on social media showed lengthy check-in queues.
However inbound British Airways flights appeared to be landing without problem.
A spokesperson for the flag carrier said flights were still operating and passengers were being checked in.
They said the airline was “working hard to resolve a technical issue” after its website and app appeared to be down.
Heathrow Airport said: “Heathrow’s systems and air traffic control are operating as normal.
“We are aware of a technical issue that British Airways are investigating and we will be working with them to provide updates to passengers as soon as they are available.”
Users on Twitter posted messages asking the airline when the problem would be fixed, with one customer showing a video of lengthy queues at check-in for what he said was a Miami to London flight, while another user posted pictures of blank screens.
“@British_Airways can you please just give your customers an update?” one person said on Twitter.
Another wrote: “Really shoddy @British_Airways for leaving plane (2775) full of passengers on the tarmac at LHR for over an hour since landing with zero news about the buses supposed to be coming to liberate us. Please help…”
British Airways was hit by separate systems failures earlier this week, and suffered a major computer crash in 2017 that stranded 75,000 passengers.
